Privacy Policy

1Data Controller

The data controller responsible for the processing of your personal information collected through this website and during salon bookings is:

2Personal Data We Collect

We only collect data strictly necessary to schedule your appointment and tailor the massage safely to your needs:

• Contact Information: First and last name, phone number (call/SMS), Instagram username (optional), and optional email address.
• Appointment Details: Selected massage therapy, desired date/time, and preferred communication channel.
• Health and Contraindications (Voluntary): Information on chronic back pain, herniated discs, sports injuries, pregnancy, or oil allergies, provided voluntarily so our physiotherapists can choose safe oils and appropriate pressure.
• Technical Data: Anonymous server logs (browser type, device resolution, anonymous traffic metrics) for technical website stability.

3Purpose and Legal Basis for Processing

Your data is processed strictly for the following purposes:

• Scheduling, confirming, or rescheduling appointments at your request.
• Direct communication regarding your booking via phone call, SMS, or Instagram.
• Adapting massage pressure and oils to prevent any allergic reactions or contraindications.
• Compliance with statutory legal and accounting obligations in the Republic of Serbia.

Legal basis: Performance of requested service and explicit consent (Article 12 and 15 of ZZPL / Article 6 of GDPR).

4Strict Confidentiality and Zero Third-Party Sale

5Data Retention and Security

We retain your personal contact information only for as long as necessary to manage your active bookings and client history, or until you request deletion. Technical data and communication channels are encrypted with modern SSL/TLS security protocols.

6Your Legal Rights

Under the Republic of Serbia Personal Data Protection Act and GDPR, you have the following rights at any time:

• Right to Access: Request confirmation of what data we hold about you.
• Right to Rectification: Correct inaccurate or outdated contact numbers.
• Right to Erasure ("Right to be Forgotten"): Request immediate deletion of your booking history.
• Right to Revoke Consent: Withdraw permission for communication without any penalty.

7Cookies and Tracking

Our website utilizes only functional and essential cookies to ensure smooth navigation, remember your language preference (SR/EN), and ensure fast page loads. We do not engage in aggressive cross-site tracking or selling behavioral ad profiles.